We are able to accept return of pedals purchased from our online shop within 14 days of you receiving the pedal.
You will need to contact us before returning a pedal to agree the return and a refund.
Return delivery of an item is the responsibility of the customer.
In order to receive a full refund, pedals need to be in 100% working and cosmetic condition, complete with all original packaging.
Any refund will not be issued until the returned pedal has been inspected by NRG Effects.
If the returned pedal is deemed by NRG Effects to not be in 100% working and cosmetic condition, complete with all original packaging, then any refund will adjusted accordingly.
A full refund does not include any postage and packing costs.
We are unable to accept returns of custom ordered or specially customised pedals.