NRG Effects products are availble to be shipped internationally from the UK using trackable services. Shipping costs are added at checkout according to your delivery address.
Please be aware that the UK is no longer part of the EU, so products shipped to any destinations outside of the UK are liable to have import duties, taxes and fees charged by the local courier service to receive items. Customers are responsible for any such payments charged by their destination country.
Some countries are experiencing increased shipping times due to COVID-19, Brexit and other factors.
IN STOCK pedals are shipped within a few working days of ordering.
Pedals that are CUSTOM HANDMADE TO ORDER or PRE-ORDERED from upcoming small batches will be shipped when complete. Build times for such orders will vary due to build time, demand, workload and unforseen circumstances. GET IN CONTACT to be given an estimated build time, if not stated within the product's discription.
Please GET IN CONTACT before ordering CUSTOM pedals, such as hand-painted FULL COLOUR SERIES pedals to discuss options and how to place your special order.
NRG Effects can accept returns of standard pedals purchased from our online shop within 14 days of you receiving the pedal.
NRG Effects are unable to accept returns of custom ordered or specially customised pedals.
You will need to get in contact before returning a pedal to agree the return and a refund.
Return delivery of an item is the responsibility of the customer.
In order to receive a full refund, pedals must be in 100% working and cosmetic condition, complete with all original packaging.
Any refund will not be issued until the returned pedal has been inspected by NRG Effects.
If the returned pedal is deemed by NRG Effects to not be in 100% working and cosmetic condition, complete with all original packaging, any refund will adjusted accordingly.
A full refund does not include any postage and packing costs.
All NRG Effects pedals and products come with a two year warranty which covers component and manufacturing defects for up to two years from date of order to the original purchaser.
The warranty does not cover damage through misuse or improper handling, general wear-and-tear, or issues arising from modification and repair undertaken by anyone other than NRG Effects.
Any changes and modifications made by anyone other than NRG Effects will void the warranty.
I want my pedals to work to their best, so if you are having any issues with your pedal, please get in contact so I can advise and help.
I'm always happy to carry out repair work on NRG Effects pedals if ever necessary.
I would prefer to repair any NRG Effects pedals myself, even if the pedal or the issue is not covered under the two year warranty.
If I confirm that the issue is covered under the warranty, any work and the cost of delivery back to you will be covered by NRG Effects.
For repairs not covered by the warranty, any work and the cost of delivery back to you will be charged accordingly. Payment must be made before your pedal is returned to you.
Please get in contact before sending your pedal.
You are responsible for delivery of your pedal to NRG Effects for repair.
Upon receiving your pedal, I will assess and thoroughly test it before starting any work.
Should it become apparent that any issues are not covered by warranty due to general wear-and-tear, misuse or improper handling, the cost of repair will not be covered by NRG Effects.
We will contact you to confirm any work to be carried out and an estimated cost before starting work.
Turnaround time for repairs is dependent on our current workload, but I endeavour to have your pedal back with you happy and well as swiftly as possible.