Warranty & Repairs
All NRG Effects pedals and products come with a two year warranty which covers component and manufacturing defects for up to two years from date of order to the original purchaser.
The warranty does not cover damage through misuse or improper handling, general wear-and-tear, or issues arising from modification and repair undertaken by anyone other than NRG Effects.
Any changes and modifications made by anyone other than NRG Effects will void the warranty.
We want our pedals to work to their best, so if you are having any issues with your pedal, please contact us and we can advise and help.
We love our pedals so are always happy to carry out repair work on them if ever necessary.
We would prefer to repair any NRG Effects pedals ourselves, even if the pedal or the issue is not covered under the two year warranty.
If we confirm that the issue is covered under the warranty, any work and the cost of delivery back to you will be covered by NRG Effects.
For repairs not covered by the warranty, any work and the cost of delivery back to you will be charged accordingly. Payment must be made before your pedal is returned to you.
Please contact us before sending your pedal.
You are responsible for delivery of your pedal to us for repair.
Upon receiving your pedal, we will assess and thoroughly test it before starting any work.
Should it become apparent that any issues are not covered by warranty due to general wear-and-tear, misuse or improper handling the cost of repair will not be covered by NRG Effects.
We will contact you to confirm any work to be carried out and an estimated cost before starting work.
Turnaround for repairs is dependent on our current workload, but we endeavour to have your pedal back with you happy and well as swiftly as possible.